At NihicemAds, customer satisfaction is our top priority. Our refund and returns policy is designed to ensure a fair and transparent process for all digital product transactions.
Refund Eligibility
We offer refunds under the following circumstances:
- Technical Issues:
If you encounter a technical problem that prevents you from accessing or using the digital product, and the issue cannot be resolved by our support team. - Misrepresentation:
If the product you purchased is significantly different from its description on our website. - Accidental Purchase:
Refunds may be issued for accidental purchases, provided the request is made within 24 hours of the transaction and the product has not been downloaded or accessed.
Conditions for Refunds
- Refund requests must be submitted within 7 days of purchase.
- Proof of purchase (order number, receipt) must be provided.
- Refunds are processed back to the original payment method.
Non-Refundable Situations
- Products that have been downloaded or accessed.
- Change of mind after purchase.
- Issues caused by not meeting the system requirements stated in the product description.
How to Request a Refund
- Contact our support team with your order details and a description of the issue.
- Our team will review your request and respond within 3 business days.
- If eligible, your refund will be processed within 5-7 business days.
Exchanges or Replacements
If you experience an issue with a product, we may offer a replacement or updated version at no additional cost instead of a refund, depending on the situation.